Relationship Centered Communication Workshop 4/30/2018
Date and time
Location
ZSFG - The Learning Center
1001 Potrero Ave. Bldg. 30, Second Floor, Suite 3200 San Francisco, CA 94110Description
Communication is the key to exceptional patient care.
This course, facilitated by peer ZSFG and DPH physicians, midwives, and nurses, will help enhance your fundamental communication skills, including the ability to:
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Establish rapport and build trust quickly
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Communicate in time pressured settings
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Negotiate a shared agenda between patient and provider
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Explicitly give patients and families a sense of being heard, validated and cared about In healthcare settings
This type of skill development has been shown to:
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Improve provider experience with clinical work
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Improve patient experience of care
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Shorten the duration of clinical encounters
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Decrease patient complaints, grievances and malpractice actions
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Improve patient ability to follow through on the care plan
“We see thoughtful and effective communication as a way to better patient care, patient understanding and compliance. Our SFGH residents and faculty took the RCC workshop and found it immensely useful, especially when we examined some highly charged patient-provider encounters and learned ways to communicate differently to reach our patients. The day was a great success. We plan to have all of our residents undergo the workshop.” Benjamin B. MD, MAS, FACS--- Zuckerberg SF General
UCSF Provider Pre/Post Testimonials from November 2014 course:
http://cech.ucsf.edu/testimonials
This course curriculum comes from the American Academy on Communication in Healthcare (AACH) and is sponsored by ZSFG’s Department of Education and Training. For more than 30 years, the American Academy on Communication in Healthcare (AACH) has been at the forefront of research and teaching relationship-centered healthcare communication.
Organized by
The Department of Education and Training (DET) provides educational resources and learning opportunities for the ZSFG staff and patients. DET strives to meet the ZSFG’s excellence in quality of care and commitment to community wellness by supporting and providing a continuous respectful learning culture.
- We value quality care, efficiency, and innovation by supporting best educational practices to ensure impactful learning outcomes for our ZSFG community.
- Our mission
- Our vision